{"id":1121,"date":"2018-11-29T11:47:30","date_gmt":"2018-11-29T10:47:30","guid":{"rendered":"https:\/\/www.abfallbringtgeld.com\/neu\/?page_id=1121"},"modified":"2026-03-31T16:34:02","modified_gmt":"2026-03-31T14:34:02","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.abfallbringtgeld.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column width=&#8221;1\/2&#8243;]<div id=\"cz_43437\" class=\"cz_43437 cz_title clr cz_title_pos_inline\"><div class=\"cz_title_content\"><div class=\"cz_wpe_content\"><p><span style=\"font-size: 18px; color: #aaaaaa;\">Inform &amp; benefit<\/span><\/p>\n<h3><span style=\"font-size: 38px;\">No <span style=\"color: #015798;\">question<\/span> remains open!<\/span><\/h3>\n<\/div><\/div><\/div><div class=\"cz_gap clr \" style=\"height: 30px\"><\/div>[vc_column_text]In this area, again we provide you the important download documents. Help you with questions &amp; answers and introduce you to our partners &amp; links.[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<ul>\n<li><a href=\"https:\/\/www.abfallbringtgeld.com\/wp-content\/uploads\/2026\/03\/Ankaufsliste_01.04.2026_EN.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Purchaselist (PDF Format)<\/a><\/li>\n<li><a href=\"https:\/\/www.abfallbringtgeld.com\/wp-content\/uploads\/2023\/02\/EN_-Purchase-conditions.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Purchase conditions\u00a0(PDF Format)<\/a><\/li>\n<li><a href=\"https:\/\/www.abfallbringtgeld.com\/wp-content\/uploads\/2025\/03\/Deliverynote_Denner_GmbH.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Deliverynote (PDF Format)<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text]<div class=\"cz_gap clr \" style=\"height: 30px\"><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div id=\"cz_54714\" data-position=\"top-right\" class=\"cz_54714 cz_image clr cz_image_no_fx center_on_mobile\"><div class=\"cz_svg_bg\" ><div class=\"cz_image_in\"><div class=\"cz_main_image\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1000\" src=\"https:\/\/www.abfallbringtgeld.com\/wp-content\/uploads\/2021\/11\/FAQ_Abfallbringtgeld.png\" class=\"attachment-full\" alt=\"Smiling man leaning back relaxed in office chair \u2013 representing satisfaction after a successful solution\" title=\"FAQ_Abfallbringtgeld\" srcset=\"https:\/\/www.abfallbringtgeld.com\/wp-content\/uploads\/2021\/11\/FAQ_Abfallbringtgeld.png 1920w, https:\/\/www.abfallbringtgeld.com\/wp-content\/uploads\/2021\/11\/FAQ_Abfallbringtgeld-300x156.png 300w, https:\/\/www.abfallbringtgeld.com\/wp-content\/uploads\/2021\/11\/FAQ_Abfallbringtgeld-1024x533.png 1024w, https:\/\/www.abfallbringtgeld.com\/wp-content\/uploads\/2021\/11\/FAQ_Abfallbringtgeld-768x400.png 768w, https:\/\/www.abfallbringtgeld.com\/wp-content\/uploads\/2021\/11\/FAQ_Abfallbringtgeld-1536x800.png 1536w, https:\/\/www.abfallbringtgeld.com\/wp-content\/uploads\/2021\/11\/FAQ_Abfallbringtgeld-600x313.png 600w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div id=\"cz_67845\" class=\"cz_67845 cz_title clr cz_title_pos_inline\"><div class=\"cz_title_content\"><div class=\"cz_wpe_content\"><p><span style=\"font-size: 18px; color: #aaaaaa;\">Inform &amp; benefit<\/span><\/p>\n<h3><span style=\"font-size: 38px;\">Questions <span style=\"color: #015798;\"> and <\/span> answers<\/span><\/h3>\n<\/div><\/div><\/div><div class=\"cz_gap clr \" style=\"height: 30px\"><\/div><div id=\"cz_42020\" data-arrows='{\"open\":\"fa czico-200-down-arrow\",\"close\":\"fa czico-199-up-arrow\"}' class=\"cz_42020 cz_acc clr cz_acc_first_open\"><div><div id=\"cz_70185\"><span class=\"cz_acc_child\"><div>1. How should the empty cartridges be packed?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_row_inner][vc_column_inner][vc_column_text]The empty printer cartridges must be properly packed. It is best to package each toner cartridge individually in the black PE original film or another bag. Cartridges or ink cartridges where residual filling material emerges, please pack separately in plastic bags. Please refrain from polystyrene or cornflips during packaging and recommend newspaper as filling material. The sender is liable for damage caused by improper packaging.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<\/div><\/div><div id=\"cz_70185\"><span class=\"cz_acc_child\"><div>2. How heavy may the packages be?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_row_inner][vc_column_inner][vc_column_text]The packages must not weigh more than 30 kg. For larger or heavier quantities, please contact us by phone or in writing.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<\/div><\/div><div id=\"cz_70185\"><span class=\"cz_acc_child\"><div>3. What do I have to enclose with the shipment?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_row_inner][vc_column_inner][vc_column_text]Each consignment with empty inks or toners must be accompanied by the delivery note with your address data, your e-mail address, your telephone number and your bank details. For delays due to missing information, co. Denner assumes no liability. A listing of the content is not required.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<\/div><\/div><div id=\"cz_70185\"><span class=\"cz_acc_child\"><div>4. How is the shipping done and who pays the costs?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_row_inner][vc_column_inner][vc_column_text]You can hand in the finished package at each post office and send it to us (Denner GmbH, Thayapark 17, A-2136 Laa an der Thaya). We take over the shipping fees as soon as the package has a value of 30 \u20ac! These are then transferred with the value of the goods to your account. Please enclose a postal receipt, DHL proof, etc. with the package. If it happens that your package weighs up to 30 kg, just give us a call.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<\/div><\/div><div id=\"cz_70185\"><span class=\"cz_acc_child\"><div>5. How do I contribute to the environment by sending the empties to you?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_row_inner][vc_column_inner][vc_column_text]Recycling is the recovery of raw materials from waste for the production process. Ideally, a nearly closed cycle should be produced by recycling, with hardly any residual waste. In the case of used toner cartridges, this ideal case can (almost) be achieved.<\/p>\n<p>Unfortunately, still 70% end up in the garbage can and from there on the landfill or in the waste incineration plant. This is an enormous burden on our environment. These valuable empties could be recycled without any loss of quality.<\/p>\n<p>The toner cartridges and ink cartridges collected by us are made available to the recycling industry. Before you dispose these valuable empties, send them to us. And to make sure that this pays off for you, we will pay you for the most common toner and ink cartridges.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<\/div><\/div><div id=\"cz_70185\"><span class=\"cz_acc_child\"><div>6. Where do I have to send the printer cartridges?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_row_inner][vc_column_inner][vc_column_text]Please always send the packages to the following address:<\/p>\n<p>Denner GmbH<br \/>\nThaypark 17<br \/>\n2136 Laa an der Thaya<br \/>\nAustria<br \/>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<\/div><\/div><div id=\"cz_70185\"><span class=\"cz_acc_child\"><div>7. Can I personally deliver my empty cartridges?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_row_inner][vc_column_inner][vc_column_text]Of course, you can also bring your empty toner or inks to us personally. Driving directions and opening times can be found on our contact page.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<\/div><\/div><div id=\"cz_70185\"><span class=\"cz_acc_child\"><div>8. How long does the payout take and how much is paid?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_row_inner][vc_column_inner][vc_column_text]After evaluating the package, you will receive the disbursement by email. Shortly thereafter, the payment is made. Therefore, it is important to provide your correct data. Your personal data will of course be treated confidentially.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<\/div><\/div><div id=\"cz_70185\"><span class=\"cz_acc_child\"><div>9. Can I donate my proceeds as well?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_row_inner][vc_column_inner][vc_column_text]Of course, you can also choose to donate all your proceeds and do something good with your empties. We work closely with various organizations that enjoy every little bit of support.<\/p>\n<p>If you decide to donate your proceeds, please choose this on your enclosed delivery note. We then forward the compensation immediately and in full.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<\/div><\/div><div id=\"cz_70185\"><span class=\"cz_acc_child\"><div>10. Which organization can I donate to?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_row_inner][vc_column_inner][vc_column_text]Information can be found on the homepage\u00a0<a href=\"http:\/\/www.missionhoffnung.org\/\" target=\"_blank\" rel=\"noopener noreferrer\">Mission Hoffnung<\/a>.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<\/div><\/div><div id=\"cz_70185\"><span class=\"cz_acc_child\"><div>11. How long are the purchase prices valid?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_row_inner][vc_column_inner][vc_column_text]The purchase prices are revised at regular intervals. The billing is always based on the current price list when goods are received. [\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<\/div><\/div><div id=\"cz_70185\"><span class=\"cz_acc_child\"><div>12. Do I also get money for defective or compatible printer cartridges?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_row_inner][vc_column_inner][vc_column_text]Only valid original or refilled toner cartridges and ink cartridges listed on the applicable purchase price list will be reimbursed. If you send us defective or compatible empties, they will be disposed by us free of charge.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<\/div><\/div><div id=\"cz_70185\"><span class=\"cz_acc_child\"><div>13. Does the purchase list also apply to wholesalers?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_row_inner][vc_column_inner][vc_column_text]We buy from commercial end consumers, clubs, public institutions, computer retailers and private individuals. For recycling and empty traders, this list is only valid if you set up a prior arrangement with us. Deliveries of recyclers and resellers must be announced in writing in advance and require our confirmation of purchase[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<\/div><\/div><div id=\"cz_70185\"><span class=\"cz_acc_child\"><div>14. Can I request a collection box from you?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_row_inner][vc_column_inner][vc_column_text]You can always request a collection box from us. Collection boxes, empties boxes or pallet boxes provided by the co. Denner are intended exclusively for collecting used toner cartridges and ink cartridges. The collection boxes, empties boxes, pallet boxes and their contents remain the property of co.Denner.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<\/div><\/div><div id=\"cz_70185\"><span class=\"cz_acc_child\"><div>15. On your acquisition list only empty ink- and toner cartridges are purchased. Why?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_row_inner][vc_column_inner][vc_column_text]On the empties and recycling market too, the purchase price is based on supply and demand. The purchase of empty printer cartridges requires a demand for the recycled\/remanufactured cartridges by the end user. This demand is usually given only for the most common types of cartridges. Therefore, we also buy only the empty toner or inks from the most common printer, fax and copy machine types.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<\/div><\/div><div id=\"cz_70185\"><span class=\"cz_acc_child\"><div>16. Do you also sell empty ink- and toner cartridges?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_row_inner][vc_column_inner][vc_column_text]Yes, we also sell them. If you are interested, please contact us by phone at <a href=\"tel:004325222010010\">00 43 25 22 \/ 20 100 10<\/a> or write an e-mail to <a href=\"mailto:office@abfallbringtgeld.at\">office@abfallbringtgeld.at<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>In this area, again we provide you the important download documents. &#8230; <\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1121","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.abfallbringtgeld.com\/en\/wp-json\/wp\/v2\/pages\/1121","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.abfallbringtgeld.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.abfallbringtgeld.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.abfallbringtgeld.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.abfallbringtgeld.com\/en\/wp-json\/wp\/v2\/comments?post=1121"}],"version-history":[{"count":183,"href":"https:\/\/www.abfallbringtgeld.com\/en\/wp-json\/wp\/v2\/pages\/1121\/revisions"}],"predecessor-version":[{"id":3354,"href":"https:\/\/www.abfallbringtgeld.com\/en\/wp-json\/wp\/v2\/pages\/1121\/revisions\/3354"}],"wp:attachment":[{"href":"https:\/\/www.abfallbringtgeld.com\/en\/wp-json\/wp\/v2\/media?parent=1121"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}